Check-in of tickets and baggage of departing passengers, is carried out at 24 check-in counters on the second floor of the airport terminal. There are also check-in counters for passenger of different categories in CIP domestic airlines, VIP International airlines, Official delegates Lounges. The whole check-in process is performed by automated check-in method using SITA DCS and other airline systems. Check-in of tickets and baggage of the departing passengers is performed on the second floor of the terminal.
Check-in for international flights begins 3 hours prior to the departure and ends 40 minutes prior to departure. Check-in for domestic flights begins 90 minutes prior to departure and ends 40 minutes prior to departure. Passengers, flying through the airport Astana with transfer to another aircraft have to get their baggage after arrival to the airport and proceed to the check-in of necessary flight at fixed time. After ticket issuance the passengers proceed to the boarding control, which is also performed using automated systems, which helps to establish if all the checked-in passengers went to the aircraft, after this procedure the passengers go to the aircraft cabin by air bridge or they are transported.