Marketing department attracts air carriers, creates close mutually benefit long-term relations with corporate customers, participators and partners of the Airport, realizes marketing strategies and image policy of the Airport, and also executes marketing communications and researches.
Operating and Dispatching Service
Operating and Dispatching Service of Airport provides execution of air carriages plans and high regularity of aircraft dispatches independently of its belonging, manages and coordinates activity of the Airport’s services at aircraft handling, executes arrangement and improvement of information and inquiry provision process.
Security Service provides total complex of preventive measures, rules and procedures producing security of civil aviation against unlawful interference acts, takes special measures during period of raised threat or of force majeure, provides security of objects located at the Airport’s territory and safe keeping of the Airport’s property and its fire fighting condition.
In accordance with requirements of passenger air carriages and of airlines, making flights to the Airport of Astana city, all passengers, their hand luggage and baggage, transported in aircraft cargo compartment, are subject to total-lot security control (examination) . All cargo, sent via cargo terminal, and all mail sending, handled at air carriages site, and in-flight food are also subject to examination. Security control is performed in specially equipped points. These points are equipped with modern technique, corresponding to the requirements of International Standards. Staff, executing security control, has experience in this sphere. Employees pass periodical trainings, and their knowledge is confirmed by certificates –permits. Information on subjects and items, forbidden for air transportation, is given over loud-speaking communication during flights handling. Airport has following examination equipment: 520, 524, 526, S528WLR, 532, METOR 250 metal detector, METOR 28 hand metal detector, Rapiscan AXIS-3D. All equipment is certified and safe for staff and passengers.
State Procurement Management
State Procurement Management executes state procurement of goods, works, and services for needs of the JSC “International Airport Astana”.
Fuel Farm provides without fail and timely aircraft with qualitative aviation petroleum oil lubricants (further-aviation POL), aviation oil and special liquids in accordance with normative and consumerrequirements.
The capital airport is equipped with centralized hydrant - fuel system, located in the underground pipeline (16 valve hatches), and hydrant proportioners (3 units) for supply with the first class aviation fuel. The name of aviation fuel used at Airport is TS-1 (РТ). There are 6 refueling trucks with volume of 22,000 litres and one refueling truck with volume of 60,000 litres The total amount of fuel tanks is equal 15,200 tons (3 tanks - 2,400 tons each and 4 tanks -2,000 tons each ). Filtration of fuel is carried out also at the Airport and there is a laboratory.
Catering Service provides with a high-quality, competitive in- flight meal air passengers and members of AC crews, organizes meal and service of visitors in points of public catering of the Airport. The Service offers the most refined menu, among which many various diets: traditional, dietary, diabetic, vegetarian, Muslim, children's and so on. The assortment of made dishes exceeds 500 versions among them dishes of the different countries of the world, dishes of national cuisine are main. Meals are cooked at using of the hi-tech equipment, constant quality assurance of finished goods, raw material and semi- finished items, careful selection of suppliers and many other things. All delivered production has the certificates of the conformance, issued by the National Center of Certification and Examination of the Republic Kazakhstan. Meals, which the Service annually provides for more than one million passengers, should be always fresh, healthy and various. For this reason quality assurance at all production phases is provision of a high level of rendered services.
Heating & Sanitary Service
Heating & Sanitary Service produces and distributes heat, provides conditioning, water supply and drainage system to all buildings of the Airport. Three boilers, made in Turkey-Germany, with capacity of 11 kiloliter /hour each, were installed in boiler-house of the HSS. Cooling system consists of eight chillers, 55 air treatment devices and 70 split air-conditioners.
Airport complex provides exploitation of its buildings and constructions in accordance with established operational rules and requirements of standard-technical documents. Airport complex also supports readiness of Airport complex, terminal and VIP building to AC handling and reception of passengers, baggage, mail and cargo.
Airport complex regulates system of communication with third-party organizations and advertisers, works with lessees for maximum use of commercial potential of Airport, controls quality of non-aviation services rendered to passengers.
Flights Safety Inspection and Quality Management
Flights Safety Inspection and Quality Management prevents air accidents and incidents with AC of Civil Aviation of the Republic of Kazakhstan, AC of the CIS and of far abroad, handled by the Airport with provision of flights safety and supporting of quality management system and employees professionalism, guaranteeing satisfaction of the Airport’s users, also Standards and Quality Implementation Department develops and supports Quality Management System in working condition and constant improvement.
Construction Department executes construction and overhaul works, current repair of constructions and buildings of the Airport.
Administrative office provides full and timely registration, control, execution and keeping of unclassified . internal and external documents
Labour Protection Service
Labour Protection Service on behalf of the Employer it carries out the internal control over development and performance of preventive actions on creation of safe and healthy working conditions at manufacture, on prevention of an industrial traumatism and occupational diseases in structural subdivisions of the Airport, and also over performance of obligations of the employer in the field of safety and a labour protection according to the collective agreement.
Standardization and Metrology Department
Standardization and Metrology Department controls and regulates structural subdivisions of the Airport under metrology provision.